/* =====================================================
   Sistema de Ticketing - Estilos CSS
   Diseño moderno tipo ClickUp/Linear
   ===================================================== */

:root {
    /* Colores principales */
    --primary: #6366f1;
    --primary-light: #818cf8;
    --primary-dark: #4f46e5;
    --primary-bg: rgba(99, 102, 241, 0.1);
    
    /* Estados */
    --success: #22c55e;
    --success-bg: rgba(34, 197, 94, 0.1);
    --warning: #f59e0b;
    --warning-bg: rgba(245, 158, 11, 0.1);
    --danger: #ef4444;
    --danger-bg: rgba(239, 68, 68, 0.1);
    --info: #3b82f6;
    --info-bg: rgba(59, 130, 246, 0.1);
    
    /* Grises */
    --gray-50: #f9fafb;
    --gray-100: #f3f4f6;
    --gray-200: #e5e7eb;
    --gray-300: #d1d5db;
    --gray-400: #9ca3af;
    --gray-500: #6b7280;
    --gray-600: #4b5563;
    --gray-700: #374151;
    --gray-800: #1f2937;
    --gray-900: #111827;
    
    /* Layout */
    --sidebar-width: 260px;
    --header-height: 60px;
    --radius: 10px;
    --radius-sm: 6px;
    --radius-lg: 16px;
    
    /* Sombras */
    --shadow-sm: 0 1px 2px 0 rgb(0 0 0 / 0.05);
    --shadow: 0 1px 3px 0 rgb(0 0 0 / 0.1), 0 1px 2px -1px rgb(0 0 0 / 0.1);
    --shadow-md: 0 4px 6px -1px rgb(0 0 0 / 0.1), 0 2px 4px -2px rgb(0 0 0 / 0.1);
    --shadow-lg: 0 10px 15px -3px rgb(0 0 0 / 0.1), 0 4px 6px -4px rgb(0 0 0 / 0.1);
    
    /* Transiciones */
    --transition: all 0.2s ease;
}

/* Reset & Base */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    background: var(--gray-100);
    color: var(--gray-800);
    line-height: 1.5;
    font-size: 14px;
}

a {
    color: var(--primary);
    text-decoration: none;
}

/* =====================================================
   Layout Principal
   ===================================================== */

.app-container {
    display: flex;
    min-height: 100vh;
}

/* Sidebar */
.sidebar {
    width: var(--sidebar-width);
    background: var(--gray-900);
    color: white;
    display: flex;
    flex-direction: column;
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    z-index: 100;
    transition: var(--transition);
}

.sidebar-header {
    padding: 20px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
}

.logo {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 1.25rem;
    font-weight: 700;
}

.logo i {
    color: var(--primary-light);
    font-size: 1.5rem;
}

.sidebar-nav {
    flex: 1;
    padding: 15px 10px;
    overflow-y: auto;
}

.nav-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 15px;
    color: var(--gray-400);
    border-radius: var(--radius);
    margin-bottom: 4px;
    transition: var(--transition);
}

.nav-item:hover {
    background: rgba(255, 255, 255, 0.1);
    color: white;
}

.nav-item.active {
    background: var(--primary);
    color: white;
}

.nav-item i {
    width: 20px;
    text-align: center;
}

.nav-item .badge {
    margin-left: auto;
    background: rgba(255, 255, 255, 0.2);
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
}

.nav-item .badge.badge-warning {
    background: var(--warning);
    color: var(--gray-900);
}

.sidebar-footer {
    padding: 15px;
    border-top: 1px solid rgba(255, 255, 255, 0.1);
}

/* Main Content */
.main-content {
    flex: 1;
    margin-left: var(--sidebar-width);
    display: flex;
    flex-direction: column;
}

/* Header */
.main-header {
    height: var(--header-height);
    background: white;
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 25px;
    position: sticky;
    top: 0;
    z-index: 50;
}

.header-left,
.header-right {
    display: flex;
    align-items: center;
    gap: 15px;
}

.search-box {
    position: relative;
    width: 300px;
}

.search-box i {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--gray-400);
}

.search-box input {
    width: 100%;
    padding: 10px 15px 10px 40px;
    border: 1px solid var(--gray-200);
    border-radius: var(--radius);
    background: var(--gray-50);
    transition: var(--transition);
}

.search-box input:focus {
    outline: none;
    border-color: var(--primary);
    background: white;
    box-shadow: 0 0 0 3px var(--primary-bg);
}

.user-menu {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 6px 12px;
    border-radius: var(--radius);
    cursor: pointer;
    transition: var(--transition);
}

.user-menu:hover {
    background: var(--gray-100);
}

.user-menu img {
    width: 32px;
    height: 32px;
    border-radius: 50%;
}

/* =====================================================
   Botones
   ===================================================== */

.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 18px;
    border: none;
    border-radius: var(--radius);
    font-size: 0.875rem;
    font-weight: 500;
    cursor: pointer;
    transition: var(--transition);
    font-family: inherit;
}

.btn-primary {
    background: var(--primary);
    color: white;
}

.btn-primary:hover {
    background: var(--primary-dark);
    transform: translateY(-1px);
}

.btn-secondary {
    background: var(--gray-100);
    color: var(--gray-700);
    border: 1px solid var(--gray-200);
}

.btn-secondary:hover {
    background: var(--gray-200);
}

.btn-ghost {
    background: transparent;
    color: var(--gray-600);
}

.btn-ghost:hover {
    background: var(--gray-100);
}

.btn-danger {
    background: var(--danger);
    color: white;
}

.btn-danger:hover {
    background: #dc2626;
}

.btn-block {
    width: 100%;
}

.btn-icon {
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    background: transparent;
    color: var(--gray-500);
    border-radius: var(--radius);
    cursor: pointer;
    transition: var(--transition);
}

.btn-icon:hover {
    background: var(--gray-100);
    color: var(--gray-700);
}

.btn-sm {
    padding: 6px 12px;
    font-size: 0.8rem;
}

/* =====================================================
   Content Sections
   ===================================================== */

.content-section {
    padding: 25px;
    flex: 1;
}

.content-section.hidden {
    display: none;
}

.section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 25px;
}

.section-header h1 {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--gray-900);
}

.header-actions {
    display: flex;
    gap: 10px;
}

/* =====================================================
   Stats Cards
   ===================================================== */

.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    margin-bottom: 30px;
}

.stat-card {
    background: white;
    border-radius: var(--radius-lg);
    padding: 20px;
    display: flex;
    align-items: center;
    gap: 15px;
    box-shadow: var(--shadow);
    transition: var(--transition);
}

.stat-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
}

.stat-icon {
    width: 50px;
    height: 50px;
    border-radius: var(--radius);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
}

.stat-icon.bg-primary {
    background: var(--primary-bg);
    color: var(--primary);
}

.stat-icon.bg-success {
    background: var(--success-bg);
    color: var(--success);
}

.stat-icon.bg-warning {
    background: var(--warning-bg);
    color: var(--warning);
}

.stat-icon.bg-info {
    background: var(--info-bg);
    color: var(--info);
}

.stat-icon.bg-danger {
    background: var(--danger-bg);
    color: var(--danger);
}

.stat-info {
    display: flex;
    flex-direction: column;
}

.stat-value {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--gray-900);
    line-height: 1;
}

.stat-label {
    color: var(--gray-500);
    font-size: 0.85rem;
    margin-top: 4px;
}

/* =====================================================
   Cards
   ===================================================== */

.card {
    background: white;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
    overflow: hidden;
}

.card-header {
    padding: 15px 20px;
    border-bottom: 1px solid var(--gray-100);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.card-header h3 {
    font-size: 1rem;
    font-weight: 600;
}

.card-body {
    padding: 20px;
}

.dashboard-grid {
    display: grid;
    grid-template-columns: 2fr 1fr;
    gap: 20px;
}

@media (max-width: 1024px) {
    .dashboard-grid {
        grid-template-columns: 1fr;
    }
}

/* Charts Grid */
.charts-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
    margin-bottom: 20px;
}

@media (max-width: 1200px) {
    .charts-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (max-width: 768px) {
    .charts-grid {
        grid-template-columns: 1fr;
    }
}

.chart-card {
    min-height: 280px;
}

.chart-card .card-header h3 {
    display: flex;
    align-items: center;
    gap: 8px;
}

.chart-card .card-header h3 i {
    color: var(--primary);
}

/* Donut Chart */
.chart-container {
    position: relative;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 20px;
}

.donut-chart {
    position: relative;
    width: 140px;
    height: 140px;
}

.donut-chart svg {
    transform: rotate(-90deg);
}

.donut-chart .donut-center {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    text-align: center;
}

.donut-chart .donut-center .value {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--gray-800);
    line-height: 1;
}

.donut-chart .donut-center .label {
    font-size: 0.75rem;
    color: var(--gray-500);
}

.chart-legend {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    justify-content: center;
}

.legend-item {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 0.8rem;
    color: var(--gray-600);
}

.legend-item .legend-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
}

/* Agent Stats Bars */
.agent-stats {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.agent-bar {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.agent-bar-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.agent-bar-info {
    display: flex;
    align-items: center;
    gap: 10px;
}

.agent-bar-avatar {
    width: 28px;
    height: 28px;
    border-radius: 50%;
}

.agent-bar-name {
    font-weight: 500;
    color: var(--gray-700);
    font-size: 0.9rem;
}

.agent-bar-count {
    font-weight: 600;
    color: var(--gray-800);
    font-size: 0.9rem;
}

.agent-bar-progress {
    height: 8px;
    background: var(--gray-100);
    border-radius: 4px;
    overflow: hidden;
}

.agent-bar-fill {
    height: 100%;
    background: var(--primary);
    border-radius: 4px;
    transition: width 0.5s ease;
}

/* Client Stats */
.client-stats {
    display: flex;
    flex-direction: column;
    gap: 12px;
    max-height: 200px;
    overflow-y: auto;
}

.client-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 12px;
    background: var(--gray-50);
    border-radius: var(--radius-sm);
    transition: var(--transition);
}

.client-row:hover {
    background: var(--gray-100);
}

.client-info {
    display: flex;
    align-items: center;
    gap: 10px;
}

.client-icon {
    width: 32px;
    height: 32px;
    background: var(--primary-bg);
    color: var(--primary);
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.85rem;
}

.client-name {
    font-weight: 500;
    color: var(--gray-700);
    font-size: 0.9rem;
}

.client-count {
    display: flex;
    align-items: center;
    gap: 8px;
}

.client-count .count-badge {
    background: var(--gray-200);
    color: var(--gray-700);
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 0.8rem;
    font-weight: 600;
}

.client-count .count-badge.has-open {
    background: var(--warning-bg);
    color: #d97706;
}

/* Recent Tickets */
.recent-tickets {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.ticket-item {
    display: flex;
    align-items: center;
    gap: 15px;
    padding: 12px;
    border-radius: var(--radius);
    cursor: pointer;
    transition: var(--transition);
}

.ticket-item:hover {
    background: var(--gray-50);
}

.ticket-item .ticket-priority {
    width: 4px;
    height: 40px;
    border-radius: 2px;
}

.ticket-item .ticket-info {
    flex: 1;
    min-width: 0;
}

.ticket-item .ticket-title {
    font-weight: 500;
    color: var(--gray-800);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-item .ticket-meta {
    font-size: 0.8rem;
    color: var(--gray-500);
    margin-top: 2px;
}

.ticket-item .ticket-status {
    flex-shrink: 0;
}

/* Priority Colors */
.priority-low { background: var(--success); }
.priority-medium { background: var(--info); }
.priority-high { background: var(--warning); }
.priority-urgent { background: var(--danger); }

/* Priority Stats */
.priority-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.priority-row {
    display: flex;
    align-items: center;
    gap: 12px;
}

.priority-row .priority-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
}

.priority-row .priority-name {
    flex: 1;
    font-weight: 500;
}

.priority-row .priority-count {
    font-weight: 600;
    color: var(--gray-600);
}

/* =====================================================
   Tickets Table
   ===================================================== */

.tickets-table-container {
    background: white;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
    overflow: hidden;
}

.tickets-table {
    width: 100%;
    border-collapse: collapse;
}

.tickets-table th,
.tickets-table td {
    padding: 14px 18px;
    text-align: left;
}

.tickets-table th {
    background: var(--gray-50);
    font-weight: 600;
    color: var(--gray-600);
    font-size: 0.8rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    border-bottom: 1px solid var(--gray-200);
}

.tickets-table td {
    border-bottom: 1px solid var(--gray-100);
    vertical-align: middle;
}

.tickets-table tbody tr {
    transition: var(--transition);
    cursor: pointer;
}

.tickets-table tbody tr:hover {
    background: var(--gray-50);
}

.ticket-number {
    font-family: 'SF Mono', 'Monaco', monospace;
    font-size: 0.8rem;
    color: var(--primary);
    font-weight: 500;
}

/* Status Badges */
.status-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 10px;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 500;
}

.status-badge::before {
    content: '';
    width: 6px;
    height: 6px;
    border-radius: 50%;
}

.status-open {
    background: var(--info-bg);
    color: var(--info);
}
.status-open::before { background: var(--info); }

.status-in_progress {
    background: var(--warning-bg);
    color: #d97706;
}
.status-in_progress::before { background: #d97706; }

.status-waiting {
    background: rgba(139, 92, 246, 0.1);
    color: #7c3aed;
}
.status-waiting::before { background: #7c3aed; }

.status-resolved {
    background: var(--success-bg);
    color: var(--success);
}
.status-resolved::before { background: var(--success); }

.status-closed {
    background: var(--gray-100);
    color: var(--gray-500);
}
.status-closed::before { background: var(--gray-400); }

/* Priority Badges */
.priority-badge {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 4px 10px;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 500;
}

.priority-badge.low {
    background: var(--success-bg);
    color: var(--success);
}

.priority-badge.medium {
    background: var(--info-bg);
    color: var(--info);
}

.priority-badge.high {
    background: var(--warning-bg);
    color: #d97706;
}

.priority-badge.urgent {
    background: var(--danger-bg);
    color: var(--danger);
}

/* Category Badge */
.category-badge {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 4px 10px;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 500;
    background: var(--gray-100);
    color: var(--gray-700);
}

/* User Badge - Assignments */
.user-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 8px;
    border-radius: 12px;
    font-size: 0.7rem;
    font-weight: 500;
    margin-right: 4px;
    margin-bottom: 2px;
}

.user-badge.primary {
    background: var(--primary-bg);
    color: var(--primary);
    border: 1px solid var(--primary);
}

.user-badge.secondary {
    background: var(--info-bg);
    color: var(--info);
    border: 1px solid var(--info);
}

.user-badge.watcher {
    background: var(--gray-100);
    color: var(--gray-600);
    border: 1px solid var(--gray-300);
}

/* Avatar */
.avatar-small {
    width: 28px;
    height: 28px;
    border-radius: 50%;
}

/* =====================================================
   Forms
   ===================================================== */

.form-group {
    margin-bottom: 18px;
}

.form-group label {
    display: block;
    font-weight: 500;
    color: var(--gray-700);
    margin-bottom: 6px;
    font-size: 0.875rem;
}

.form-control,
.form-select {
    width: 100%;
    padding: 10px 14px;
    border: 1px solid var(--gray-300);
    border-radius: var(--radius);
    font-size: 0.9rem;
    font-family: inherit;
    transition: var(--transition);
    background: white;
}

.form-control:focus,
.form-select:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px var(--primary-bg);
}

.form-control::placeholder {
    color: var(--gray-400);
}

textarea.form-control {
    resize: vertical;
    min-height: 100px;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 15px;
}

/* Filter selects */
.header-actions .form-select {
    width: auto;
    min-width: 150px;
    padding: 8px 12px;
    font-size: 0.85rem;
}

/* =====================================================
   Modal
   ===================================================== */

.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    opacity: 0;
    visibility: hidden;
    transition: var(--transition);
}

.modal-overlay.active {
    opacity: 1;
    visibility: visible;
}

.modal {
    background: white;
    border-radius: var(--radius-lg);
    width: 100%;
    max-width: 600px;
    max-height: 90vh;
    overflow: hidden;
    transform: scale(0.95);
    transition: var(--transition);
}

.modal.modal-wide {
    max-width: 800px;
}

.modal-overlay.active .modal {
    transform: scale(1);
}

/* Ticket Type Selector */
.ticket-type-selector {
    display: flex;
    gap: 12px;
    margin-bottom: 20px;
}

.type-option {
    flex: 1;
    cursor: pointer;
}

.type-option input {
    display: none;
}

.type-card {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    padding: 14px 20px;
    background: var(--gray-100);
    border: 2px solid var(--gray-200);
    border-radius: var(--radius);
    transition: var(--transition);
    font-weight: 500;
    color: var(--gray-600);
}

.type-card i {
    font-size: 1.1rem;
}

.type-option input:checked + .type-card {
    background: var(--primary-bg);
    border-color: var(--primary);
    color: var(--primary);
}

/* Form Grid */
.form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 24px;
}

@media (max-width: 700px) {
    .form-grid {
        grid-template-columns: 1fr;
    }
}

.form-column {
    display: flex;
    flex-direction: column;
}

.modal-header {
    padding: 20px 24px;
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.modal-header h2 {
    font-size: 1.25rem;
    font-weight: 600;
}

.btn-close {
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    background: transparent;
    color: var(--gray-400);
    border-radius: var(--radius);
    cursor: pointer;
    transition: var(--transition);
}

.btn-close:hover {
    background: var(--gray-100);
    color: var(--gray-600);
}

.modal-body {
    padding: 24px;
    max-height: calc(90vh - 140px);
    overflow-y: auto;
}

.modal-footer {
    padding: 16px 24px;
    border-top: 1px solid var(--gray-200);
    display: flex;
    justify-content: flex-end;
    gap: 10px;
}

/* =====================================================
   Ticket Detail
   ===================================================== */

.ticket-detail {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: 25px;
}

@media (max-width: 1024px) {
    .ticket-detail {
        grid-template-columns: 1fr;
    }
}

.ticket-main {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.ticket-header-detail {
    background: white;
    padding: 25px;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
}

.ticket-header-detail h1 {
    font-size: 1.35rem;
    color: var(--gray-900);
    margin-bottom: 12px;
}

.ticket-header-detail .ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 15px;
    color: var(--gray-500);
    font-size: 0.875rem;
}

.ticket-description {
    background: white;
    padding: 25px;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
}

.ticket-description h3 {
    font-size: 1rem;
    margin-bottom: 15px;
    color: var(--gray-700);
}

.ticket-description .content {
    color: var(--gray-600);
    line-height: 1.7;
    white-space: pre-wrap;
}

/* Comments */
.ticket-comments {
    background: white;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
}

.comments-header {
    padding: 18px 25px;
    border-bottom: 1px solid var(--gray-100);
    font-weight: 600;
}

.comments-list {
    padding: 20px 25px;
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.comment-item {
    display: flex;
    gap: 12px;
}

.comment-item .comment-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    flex-shrink: 0;
}

.comment-item .comment-content {
    flex: 1;
}

.comment-item .comment-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 6px;
}

.comment-item .comment-author {
    font-weight: 600;
    color: var(--gray-800);
}

.comment-item .comment-time {
    font-size: 0.8rem;
    color: var(--gray-400);
}

.comment-item .comment-text {
    color: var(--gray-600);
    line-height: 1.6;
}

.comment-form {
    padding: 20px 25px;
    border-top: 1px solid var(--gray-100);
}

/* Sección Entregable */
.ticket-deliverable {
    background: white;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
    margin-top: 20px;
}

.deliverable-header {
    padding: 18px 25px;
    border-bottom: 1px solid var(--gray-100);
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 10px;
}

.deliverable-header i {
    color: var(--primary);
}

.deliverable-content {
    padding: 20px 25px;
}

.deliverable-content textarea {
    margin-bottom: 15px;
    resize: vertical;
}

.deliverable-content textarea:disabled {
    background-color: var(--gray-50);
    cursor: not-allowed;
}

.deliverable-actions {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.deliverable-actions.review-actions {
    justify-content: center;
    padding-top: 10px;
    border-top: 1px solid var(--gray-100);
}

.deliverable-info {
    text-align: center;
    color: var(--gray-500);
    font-size: 0.9rem;
    padding: 15px;
    background: var(--warning-bg);
    border-radius: var(--radius);
}

.deliverable-info i {
    margin-right: 8px;
    color: var(--warning);
}

.comment-form textarea {
    margin-bottom: 12px;
}

/* Sidebar Info */
.ticket-sidebar {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.info-card {
    background: white;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
    padding: 20px;
}

.info-card h4 {
    font-size: 0.8rem;
    text-transform: uppercase;
    color: var(--gray-500);
    letter-spacing: 0.5px;
    margin-bottom: 15px;
}

.info-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 10px 0;
    border-bottom: 1px solid var(--gray-100);
}

.info-row:last-child {
    border-bottom: none;
}

.info-row .label {
    color: var(--gray-500);
    font-size: 0.875rem;
}

.info-row .value {
    font-weight: 500;
    color: var(--gray-700);
}

/* Activity Log */
.activity-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.activity-item {
    display: flex;
    gap: 12px;
    font-size: 0.9rem;
    padding: 8px;
    border-radius: var(--radius-sm);
    transition: background-color 0.2s ease;
}

.activity-item:hover {
    background-color: var(--gray-50);
}

.activity-item .activity-icon {
    width: 28px;
    height: 28px;
    background: linear-gradient(135deg, var(--primary-light), var(--primary));
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.8rem;
    color: white;
    flex-shrink: 0;
}

.activity-content {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.activity-item .activity-text {
    color: var(--gray-700);
    line-height: 1.4;
}

.activity-item .activity-text strong {
    color: var(--gray-900);
}

.activity-item .activity-text .badge {
    background: var(--gray-100);
    color: var(--gray-700);
    padding: 2px 6px;
    border-radius: 3px;
    font-size: 0.85em;
    font-weight: 500;
}

.activity-item .activity-time {
    color: var(--gray-400);
    font-size: 0.8rem;
}

/* =====================================================
   Toast Notifications
   ===================================================== */

.toast-container {
    position: fixed;
    bottom: 20px;
    right: 20px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    z-index: 2000;
}

.toast {
    background: var(--gray-800);
    color: white;
    padding: 14px 20px;
    border-radius: var(--radius);
    box-shadow: var(--shadow-lg);
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 280px;
    animation: slideIn 0.3s ease;
}

@keyframes slideIn {
    from {
        transform: translateX(100%);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

.toast.success {
    background: var(--success);
}

.toast.error {
    background: var(--danger);
}

.toast.warning {
    background: var(--warning);
    color: var(--gray-900);
}

/* =====================================================
   Pagination
   ===================================================== */

.pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 5px;
    margin-top: 20px;
}

.pagination button {
    min-width: 36px;
    height: 36px;
    border: 1px solid var(--gray-200);
    background: white;
    border-radius: var(--radius-sm);
    cursor: pointer;
    font-weight: 500;
    transition: var(--transition);
}

.pagination button:hover {
    background: var(--gray-50);
    border-color: var(--gray-300);
}

.pagination button.active {
    background: var(--primary);
    color: white;
    border-color: var(--primary);
}

.pagination button:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

/* =====================================================
   Empty State
   ===================================================== */

.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--gray-500);
}

.empty-state i {
    font-size: 4rem;
    margin-bottom: 20px;
    opacity: 0.3;
}

.empty-state h3 {
    font-size: 1.25rem;
    margin-bottom: 8px;
    color: var(--gray-600);
}

/* =====================================================
   Loading
   ===================================================== */

.loading-spinner {
    display: inline-block;
    width: 20px;
    height: 20px;
    border: 2px solid var(--gray-200);
    border-top-color: var(--primary);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* =====================================================
   Responsive
   ===================================================== */

@media (max-width: 768px) {
    .sidebar {
        transform: translateX(-100%);
    }
    
    .sidebar.open {
        transform: translateX(0);
    }
    
    .main-content {
        margin-left: 0;
    }
    
    .search-box {
        display: none;
    }
    
    .form-row {
        grid-template-columns: 1fr;
    }
    
    .stats-grid {
        grid-template-columns: 1fr 1fr;
    }
    
    .tickets-table {
        font-size: 0.85rem;
    }
    
    .tickets-table th:nth-child(5),
    .tickets-table td:nth-child(5),
    .tickets-table th:nth-child(6),
    .tickets-table td:nth-child(6) {
        display: none;
    }

    .filters-row {
        grid-template-columns: repeat(2, 1fr) !important;
    }
}

/* =====================================================
   Nuevas Vistas y Filtros
   ===================================================== */

/* View Toggle Buttons */
.view-toggle {
    display: flex;
    gap: 8px;
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-sm);
    padding: 4px;
    background: white;
}

.btn-view-toggle {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    background: transparent;
    border: none;
    border-radius: 4px;
    cursor: pointer;
    color: var(--gray-500);
    font-size: 16px;
    transition: var(--transition);
}

.btn-view-toggle:hover {
    background: var(--gray-100);
    color: var(--gray-700);
}

.btn-view-toggle.active {
    background: var(--primary);
    color: white;
}

/* Panel de Filtros */
.filters-panel {
    background: white;
    border-radius: var(--radius);
    padding: 20px;
    margin-bottom: 24px;
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--gray-200);
}

.filters-row {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
    gap: 16px;
    align-items: flex-end;
}

.filter-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.filter-group label {
    font-size: 11px;
    font-weight: 700;
    color: var(--gray-600);
    text-transform: uppercase;
    letter-spacing: 0.8px;
}

.filter-group select,
.filter-group input {
    padding: 10px 12px;
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-sm);
    font-size: 13px;
    font-family: inherit;
    background: white;
    color: var(--gray-800);
    cursor: pointer;
    transition: var(--transition);
}

.filter-group select:hover,
.filter-group input:hover {
    border-color: var(--gray-400);
    background: var(--gray-50);
}

.filter-group select:focus,
.filter-group input:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px var(--primary-bg);
}

/* Vista Grid */
.tickets-grid-view {
    display: grid;
}

.tickets-grid-view.hidden {
    display: none;
}

.tickets-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: 16px;
    margin-bottom: 20px;
}

.ticket-card {
    background: white;
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    border: 1px solid var(--gray-200);
    transition: var(--transition);
    cursor: pointer;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.ticket-card:hover {
    box-shadow: var(--shadow-md);
    transform: translateY(-2px);
    border-color: var(--primary);
}

.ticket-card-header {
    padding: 12px 16px;
    border-bottom: 1px solid var(--gray-100);
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 8px;
}

.ticket-card-header .ticket-number {
    font-weight: 600;
    color: var(--primary);
    font-size: 13px;
}

.ticket-card-body {
    padding: 16px;
    flex: 1;
}

.ticket-card-body h4 {
    font-size: 14px;
    font-weight: 600;
    color: var(--gray-800);
    margin-bottom: 8px;
    line-height: 1.4;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-contact {
    font-size: 12px;
    color: var(--gray-500);
    margin-bottom: 8px;
}

.ticket-description {
    font-size: 12px;
    color: var(--gray-600);
    line-height: 1.4;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-card-footer {
    padding: 12px 16px;
    border-top: 1px solid var(--gray-100);
    background: var(--gray-50);
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.ticket-meta {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

.ticket-meta .priority-badge,
.ticket-meta .category-badge {
    font-size: 11px;
    padding: 4px 8px;
    border-radius: 3px;
    white-space: nowrap;
}

.ticket-assignee {
    font-size: 12px;
    color: var(--gray-600);
}

.ticket-date {
    font-size: 11px;
    color: var(--gray-400);
}

/* Vista Lista (mejorada) */
.tickets-list-view {
    display: grid;
}

.tickets-list-view.hidden {
    display: none;
}

/* Responsive */
@media (max-width: 1200px) {
    .tickets-grid {
        grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    }
    
    .filters-row {
        grid-template-columns: repeat(3, 1fr);
    }
}

/* Estilos Generales */
.hidden {
    display: none !important;
}

.work-type-section {
    margin-top: 20px;
    transition: var(--transition);
}

.section-divider {
    font-weight: 600;
    color: var(--gray-700);
    padding-bottom: 12px;
    margin-bottom: 15px;
    border-bottom: 2px solid var(--primary);
    font-size: 14px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

/* Timer Display */
.timer-display {
    background: white;
    border: 2px solid var(--primary);
    border-radius: var(--radius);
    padding: 12px 16px;
}

.timer-box {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.timer-box i {
    font-size: 1.2rem;
    color: var(--primary);
}

.timer-time {
    font-family: 'SF Mono', 'Monaco', monospace;
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--primary);
    min-width: 120px;
}

.btn-success {
    background: var(--success);
    color: white;
}

.btn-success:hover {
    background: #16a34a;
    transform: translateY(-1px);
}

/* =====================================================
   Agent Dashboard Styles
   ===================================================== */

.nav-divider {
    padding: 12px 16px;
    font-size: 12px;
    font-weight: 600;
    color: var(--gray-500);
    text-transform: uppercase;
    margin-top: 16px;
    border-top: 1px solid var(--gray-200);
}

.agent-dashboard {
    display: flex;
    flex-direction: column;
    gap: 24px;
}

.agent-stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 16px;
}

.status-bars {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.status-bar-item {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.status-bar-label {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 13px;
    color: var(--gray-600);
    text-transform: capitalize;
}

.status-bar-label .badge {
    font-size: 12px;
    padding: 2px 8px;
    background: var(--gray-100);
    border-radius: 4px;
}

.status-bar {
    height: 8px;
    border-radius: 4px;
    min-width: 20px;
    transition: all 0.3s ease;
}

.status-bar:hover {
    height: 10px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
}

.priority-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.priority-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 10px;
    background: var(--gray-50);
    border-radius: var(--radius-sm);
    text-transform: capitalize;
    font-size: 14px;
}

.priority-item .badge {
    font-weight: 600;
    color: var(--primary);
}

.agent-tickets-table {
    overflow-x: auto;
}

.agent-dashboard-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 20px;
}

@media (max-width: 768px) {
    .tickets-grid {
        grid-template-columns: repeat(auto-fill, minmax(250px, 1fr));
    }
    
    .filters-row {
        grid-template-columns: repeat(2, 1fr);
    }

    .view-toggle {
        display: none;
    }

    .agent-stats-grid {
        grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    }

    .agent-dashboard-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 640px) {
    .tickets-grid {
        grid-template-columns: 1fr;
    }
    
    .filters-row {
        grid-template-columns: 1fr;
    }
    
    .filter-group:last-child {
        grid-column: 1 / -1;
    }

    .agent-stats-grid {
        grid-template-columns: repeat(2, 1fr);    }
}

/* Backlog Stats Grid */
.backlog-stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    margin-bottom: 20px;
}

.backlog-stats-grid .stat-card.mini {
    padding: 16px;
}

.backlog-stats-grid .stat-card.mini .stat-icon {
    width: 40px;
    height: 40px;
    font-size: 16px;
}

.backlog-stats-grid .stat-card.mini .stat-value {
    font-size: 1.5rem;
}

.backlog-stats-grid .stat-card.mini .stat-label {
    font-size: 0.75rem;
}

/* Backlog Tabs */
.backlog-tabs {
    display: flex;
    gap: 8px;
    margin-bottom: 16px;
    border-bottom: 2px solid var(--gray-200);
    padding-bottom: 0;
}

.backlog-tab {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 12px 20px;
    background: transparent;
    border: none;
    border-bottom: 3px solid transparent;
    color: var(--gray-600);
    font-size: 0.9rem;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
    margin-bottom: -2px;
}

.backlog-tab:hover {
    color: var(--primary);
    background: var(--primary-bg);
}

.backlog-tab.active {
    color: var(--primary);
    border-bottom-color: var(--primary);
    background: transparent;
}

.backlog-tab .tab-badge {
    background: var(--gray-200);
    color: var(--gray-700);
    padding: 2px 8px;
    border-radius: 10px;
    font-size: 0.75rem;
    font-weight: 600;
}

.backlog-tab.active .tab-badge {
    background: var(--primary);
    color: white;
}

.backlog-tab .tab-badge.tab-badge-warning {
    background: var(--warning-bg);
    color: var(--warning);
}

.backlog-tab.active .tab-badge.tab-badge-warning {
    background: var(--warning);
    color: white;
}

@media (max-width: 768px) {
    .backlog-stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .backlog-tabs {
        flex-wrap: wrap;
    }
    
    .backlog-tab {
        flex: 1;
        justify-content: center;
        padding: 10px 12px;
        font-size: 0.8rem;
    }
}

/* Backlog Views */
.backlog-list-view {
    display: block;
}

.backlog-list-view.hidden {
    display: none;
}

.backlog-grid-view {
    display: block;
}

.backlog-grid-view.hidden {
    display: none;
}

.backlog-grid-view .tickets-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: 16px;
    margin-bottom: 20px;
}

/* Project Badge */
.project-badge {
    background: var(--primary-bg);
    color: var(--primary);
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 12px;
    font-weight: 500;
}